|About Shark River Mail Order
- who we are
- what we sell
- our pricing
|How To Order
- credit card orders
- phone, fax or mail your order
|Returning & Exchanging Products
- how to return/exchange products
- who pays for the return shipping?
- shipping options and costs
- where we ship to
- shipping fishing rods
- email confirmation
|Orders From Out Side The US
- your order confirmation
|Payment & Taxes
- credit cards we accept
- taxes we collect
- secure transactions
- Copyright Information
- Your feedback
Return/Exchange PolicyAll we ask is that the items for return be returned unused and in original container. All the original packaging must be included. Do not mark outside of manufactures boxes. You may return any item for a credit of the purchase price or exchange for another product. For faster service a return should be made within 15 days of purchase. Over 15 days items may be subject to a restocking fee. Include name & address inside package. Insure for value.
Merchandise covered by manufacture’s warranty must be sent directly to the manufacturer for replacement or repair.
Damaged ShipmentsSometimes it happens, so rest assured that S.R.M.O. takes all responsibility, Call our toll free number to get instructions and start us shipping you another product right away. You pay nothing extra for this. All packages are insured with carrier automatically without any cost to you.
Repairs and ServiceSome of our products are warranted and serviced directly by the manufacturer. Please take the time to fill out and send their warranty registrations included in the package and follow the instructions for returning their items for warranty or repair.
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* Sorry rods and reels do not qualify for free shipping.
Shipping of Fishing Rods
is a flat rate fee of $20.00 up to 4 Rods
Shipments to U.S. destinations are sent via United Parcel Service (UPS), or the most efficient method. Due to the fuel costs there may be a fuel surcharge for Alaska, Hawaii, Puerto Rico and some western states. You will be shown the shipping rate and what it will cost you before you complete your purchase.(we have to know where you live and what you purchased) Shipping charges shown are for U.S. destinations only.
Oversize, bulky, and multiple package shipments may require additional charges. You will be advised via email or phone of any additional shipping charges.
Our customer records are strictly confidential. It is our policy not to loan, rent or sell our mailing list. You may receive promotional material from time to time from Shark River Mail Order only.
PrivacyWe at Shark River Mail Order will keep any information we receive from you in a secure area. In other words no one will be able to see information on customers except for the purpose of shipping the order or the person in charge of check or credit card processing.
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We Like Feedback!If you have ideas about how our products or service could be improved, let us know by e-mail.
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